PHIPA DECISION 268

An individual asked for a copy of her medical records from a hospital. She specified that she wanted these records provided to her in electronic form “where available”. The hospital invoiced the individual for a paper copy of her records, at a fee of $1,352.00.
In this decision, the adjudicator finds that the hospital is obliged to provide the complainant with an electronic copy of her records. The adjudicator does not uphold the hospital’s fee estimate and instead finds that the hospital is permitted to charge $1,194.00.