PHIPA DECISION 257

The complainant made a request under the Act for access to her and her child’s charts. The custodian charged the complainant $30 for each chart. The complainant’s request to the custodian to waive the fees was denied. As a result, the complainant filed a complaint under the Act with respect to the amount of the fee and the custodian’s decision not to waive the fee.
In this decision, the adjudicator finds that $30 constitutes “reasonable cost recovery” for each chart. The adjudicator upholds the custodian’s exercise of discretion not to waive the fee..