- Part X of the Child, Youth and Family Services Act: A Guide to Access and Privacy for Service Providers
- Download the Part X guide and other resources
- Terms used in this guide
- Introduction
- Does Part X of the CYFSA apply to you?
- Collection, use, and disclosure of personal information
- Consent and capacity
- Safeguarding and managing personal information
- Access to records of personal information
- Correction of records
- Offences and immunity
- Definitions
- FAQs
- Back to Guidance for organizations
Service provider’s response to correction requests
The timelines and other rules for responding to a correction request are very similar to those for access requests. You must respond to a correction request as soon as possible, and no later than 30 calendar days after receiving the request.118 A service provider that does not respond within 30 days is deemed to have refused the request.119 The individual may then make a complaint to the IPC.
Your response within 30 days must be in writing and must explain that you are doing one or more of the following:
- granting the correction request in whole or in part
- refusing the correction request, in whole or in part, with a written explanation
- extending the deadline for fully responding by up to 90 days, with a written explanation