- Part X of the Child, Youth and Family Services Act: A Guide to Access and Privacy for Service Providers
- Download the Part X guide and other resources
- Terms used in this guide
- Introduction
- Does Part X of the CYFSA apply to you?
- Collection, use, and disclosure of personal information
- Consent and capacity
- Safeguarding and managing personal information
- Access to records of personal information
- Correction of records
- Offences and immunity
- Definitions
- FAQs
- Back to Guidance for organizations
Accuracy and documentation
For any disclosure of personal information, you must take reasonable steps to ensure the information is as accurate, complete and as up-to-date as necessary for the purpose of the disclosure. Alternatively, you must inform recipients of any limitations on the accuracy, completeness, or up-to-date character of the information.56
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A family you worked with five years ago requests that you forward their records to their new service provider. Before sending the records, you make a note on the records identifying them as out of date, and specifying when they were last updated. |
Service providers should document disclosures of personal information. For example, if you believe a disclosure without consent is reasonably necessary to reduce a risk of serious harm, you should record what information you disclosed, when and to whom, along with the reason for doing so.57