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HI-050034-1 - A Community Care Access Centre in an Urban Setting

HI-050034-1 - A Community Care Access Centre in an Urban Setting … A Community Care Access Centre misdirected a fax to the Administration/Business Centre of a local department store. Section 12(2) notification requirement met by way of telephone calls and letters. Complaint resolved by way of …

Resource

- Published on December 19, 2005

HI-050031-1 - A Hospital in an Urban Setting

HI-050031-1 - A Hospital in an Urban Setting … A hospital reported the theft of three laptop computers from one of its offices. Complaint resolved by way of informal resolution. Health information custodian agreed to update their security practices in order to ensure compliance with the Act . … …

Resource

- Published on December 12, 2005

HI-050012-1 - A Community Care Access Centre

HI-050012-1 - A Community Care Access Centre … Loss of personal health information due to theft of 24 laptop computers. The personal health information on the laptops was encrypted. Resolved through informal resolution. The health information custodian increased security measures in the building …

Resource

- Published on November 30, 2005

HI-050030-1 - Misdirected faxes to a private business

HI-050030-1 - Misdirected faxes to a private business … Faxes containing personal health information were misdirected to a private business. Section 12(2) notification requirement met through the notification of the individuals by the intended recipients of the faxes. Complaint resolved by way of …

Resource

- Published on October 25, 2005

HI-050009-1 - A Hospital in a Rural Centre

HI-050009-1 - A Hospital in a Rural Centre … Portions of a patient's original health record were given to the patient in error. Resolved through informal resolution. The health information custodian retrieved the original records from the patient. As a result of the incident, the health information …

Resource

- Published on October 12, 2005

HI-050013-1 - A Hospital in an Urban Centre

HI-050013-1 - A Hospital in an Urban Centre … Employee engaged in unauthorized access to personal health information of one individual. Resolved through informal resolution. The health information custodian immediately removed the employee’s access rights to personal health information. After …

Resource

- Published on August 31, 2005

HI-050011-1 - A Community Care Access Centre

HI-050011-1 - A Community Care Access Centre … Loss of portable digital assistant (PDA) that contained personal health information. Resolved through informal resolution. The health information custodian disabled the PDA and amended its practices regarding identifiable personal health information …

Resource

- Published on August 23, 2005

HI-050010-1 - A Public Laboratory

HI-050010-1 - A Public Laboratory … Laboratory requisitions containing personal health information and laboratory specimens were lost while being transported. Resolved through informal resolution. The health information custodian and the courier company reviewed and revised its procedures relating …

Resource

- Published on August 18, 2005

HI-050007-1 - A Private Laboratory

HI-050007-1 - A Private Laboratory … Loss of personal health information due to theft of a computer. Resolved through informal resolution. The personal health information on the computer was not backed up and, therefore, identification of affected individuals was not possible. Section 12(2) …

Resource

- Published on July 5, 2005

HI-050004-1 - A Public Laboratory

HI-050004-1 - A Public Laboratory … Loss of personal health information due to theft of laboratory reports from a commercial courier van. Resolved through informal resolution. The health information custodian worked with the courier company to change its practices to minimize the risk of theft. …

Resource

- Published on July 4, 2005

HI-050001-1 - A City Hospital

HI-050001-1 - A City Hospital … Misdirected faxes resulting in unauthorized access to personal health information. Resolved through informal resolution. The health information custodian retrieved the faxes and received confirmation that no copies had been made. The health information custodian also …

Resource

- Published on June 2, 2005

HI-050002-1 - A Hospital in a Rural Centre

HI-050002-1 - A Hospital in a Rural Centre … Misdirected fax resulted in unauthorized access to the personal health information of one individual. Resolved through informal resolution. The health information custodian retrieved the personal health information and received confirmation that no …

Resource

- Published on May 25, 2005

HI-040003-1 - A Provincial Government Program

HI-040003-1 - A Provincial Government Program … Personal health information of one individual sent in error to the wrong person. Resolved through informal resolution. The health information custodian retrieved the personal health information, and undertook a review of its policies and practices …

Resource

- Published on April 25, 2005

HI-040001-1 - A Hospital in a Rural Centre

HI-040001-1 - A Hospital in a Rural Centre … Loss of personal health information due to missing computers. Resolved through informal resolution. The health information custodian revised it policies such that personal health information is no longer saved on local hard drives. Section 12(2) …

Resource

- Published on March 22, 2005

HI-040002-1 - A Community Care Access Centre

HI-040002-1 - A Community Care Access Centre … Loss of agent's appointment book that did not contain personal health information, because it was not identifiable. Resolved through informal resolution. Despite the extremely small chance that any personal health information was in the appointment …

Resource

- Published on March 21, 2005

HI-050006-1

HI-050006-1 … Employee posted personal health information on a website A nurse had a personal website that contained photographs of fellow employees and five patients at the hospital where she worked. The matter was resolved through informal resolution. The nurse immediately removed the photographs …

Resource

- Published on March 3, 2005

HI-050005-1

HI-050005-1 … Diagnostic reports gone missing Hard copies of diagnostic reports were not filed in the patients’ health records and were likely disposed of by one of the health information custodian’s employees. Resolved through informal resolution. The personal health information contained in the …

Resource

- Published on March 2, 2005

How much will it cost to get or correct my personal information?

How much will it cost to get or correct my personal information? … It is free to see or ask for a copy of your personal information. It is also free to request a correction of your personal information. … How much will it cost to get or correct my personal …

CYFSA FAQ

- Published on October 25, 2023

How long will it take to get or correct my personal information?

How long will it take to get or correct my personal information? … Once you have made a request, service providers must get back to you with an answer in 30 days. In some cases, they can extend this time by up to an additional 90 days, but they must let you know in writing about this within 30 days …

CYFSA FAQ

- Published on October 25, 2023

What happens if I decide to make a complaint to the IPC?

What happens if I decide to make a complaint to the IPC? … Wherever possible, we resolve complaints through early resolution, mediation, or expedited processes. This is when the IPC helps you and your service provider come to an agreeable resolution. If a complaint cannot be solved this way, the …

CYFSA FAQ

- Published on October 25, 2023