What happens if I decide to make a complaint to the IPC?

Wherever possible, we resolve complaints through early resolution, mediation, or expedited processes. This is when the IPC helps you and your service provider come to an agreeable resolution. If a complaint cannot be solved this way, the IPC may decide to review the matter in a fair and neutral way. 

Based on the results of our review, we may order a service provider to give you access to your record, to correct your personal information, to stop or change how they collect, use or disclose your personal information, or to take stronger measures to protect it from unauthorized access. In some cases, however, we might side with the decision or the actions of the service provider if we find that they are meeting their obligations under the law.

Expedited process  

On June 11, 2024, the IPC launched an expedited process to resolve access complaints that meet certain criteria quickly, so complainants can receive resolutions sooner.  

Learn more about the IPC’s complaint processes under Part X of the Child, Youth and Family Services Act.