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What happens if I decide to make a complaint to the IPC?

What happens if I decide to make a complaint to the IPC? … Wherever possible, we resolve complaints through early resolution, mediation, or expedited processes. This is when the IPC helps you and your service provider come to an agreeable resolution. If a complaint cannot be solved this way, the …

CYFSA FAQ

- Published on October 25, 2023

Can I ask a service provider to correct personal information in my file?

Can I ask a service provider to correct personal information in my file? … If you receive, or have received, a service under the Child, Youth and Family Services Act (CYFSA), then, yes, you have the right to request a correction of your personal information in a record you have been given access …

CYFSA FAQ

- Published on October 25, 2023

What kind of information can I not see or get copies of?

What kind of information can I not see or get copies of? … When asking for your personal information under the CYFSA, you cannot see or get copies of your adoption records. For more information about getting adoption records, contact your service provider, visit Ontario.ca or call 1-800-461-2156. …

CYFSA FAQ

- Published on October 25, 2023

Can I ask my service provider to see my personal information?

Can I ask my service provider to see my personal information? … If you receive, or have received, a service under the Child, Youth and Family Services Act (CYFSA), then, yes, you have the right to ask to see or receive a copy of your personal information in your file. This includes information …

CYFSA FAQ

- Published on October 25, 2023

Does my service provider have to tell me what they do with my personal information?

Does my service provider have to tell me what they do with my personal information? … Yes. Your service provider must tell you what they do with your personal information. For example, they must make a written statement of their information practices available to you. This public statement must …

CYFSA FAQ

- Published on October 25, 2023

What if I do not agree with my substitute decision-maker?

What if I do not agree with my substitute decision-maker? … Sometimes you might not agree with a decision made by your substitute decision-maker. If you are capable of making decisions about the collection, use or disclosure of your personal information, even under the age of 16, your decision to …

CYFSA FAQ

- Published on October 25, 2023

Who can make decisions about my personal information?

Who can make decisions about my personal information? … Where the CYFSA requires consent to collect, use, or disclose your personal information, you can generally make those decisions about your own personal information. The law presumes that you are capable of making such decisions at any age, …

CYFSA FAQ

- Published on October 25, 2023

What if a person requesting access to personal information intends to publish it?

What if a person requesting access to personal information intends to publish it? … The  CYFSA  prohibits people from  publishing or making public  information that identifies a child participant or witness in a child protection hearing, including information that would identify the child’s …

CYFSA FAQ

- Published on August 7, 2020

Can service providers put conditions on access to information?

Can service providers put conditions on access to information? … When someone requests access to personal information, the service provider must determine if that individual has a right to access the information under Part X of Ontario’s child and family services law, the CYFSA . If they have the …

CYFSA FAQ

- Published on August 7, 2020

Do I have to be 18 before I can ask to see my personal information?

Do I have to be 18 before I can ask to see my personal information? … No, you can ask to see or receive a copy of your personal information or make corrections to your personal information at any age. You can make these requests yourself, unless your service provider decides you are not capable of …

CYFSA FAQ

- Published on March 11, 2020

What information must we provide to people when we refuse their access request?

What information must we provide to people when we refuse their access request? … Service providers are required to give written notice when refusing all or part of an access request. How you do so will depend on your reasons for refusing access. For example, when you are denying access because a …

CYFSA FAQ

- Published on March 6, 2020

The timeline for providing access is 30 days. When exactly does this timeline start?

The timeline for providing access is 30 days. When exactly does this timeline start? … The 30 day timeline begins after you receive an access request. For example, if the request is mailed, the timeline would begin the day you receive the letter, not the day it was sent. The day you receive the …

CYFSA FAQ

- Published on March 6, 2020

Do we have to inform third parties that we’re releasing records that mention them?

Do we have to inform third parties that we’re releasing records that mention them? … Part X does not require you to inform third parties before releasing their information to someone who has a right of access to the record. For non-sensitive information, there would generally not be a need to …

CYFSA FAQ

- Published on March 6, 2020

What if someone requests access to a record that also includes information about a third party? Must we always remove the other person’s information before releasing the record?

What if someone requests access to a record that also includes information about a third party? Must we always remove the other person’s information before releasing the record? … It depends on whether the record is dedicated primarily to providing services to the person requesting access: If so, …

CYFSA FAQ

- Published on March 6, 2020