Public Contacts: Frequently Asked Questions
Our Public Contacts team responds to requests for information about access to information and privacy in Ontario. Need information or want to ask a question? Review the most requested topics below to find answers to common questions.
Access to information
- Looking for information from a government institution? How to make a freedom of information (FOI) request.
- My FOI request was denied. How do I file an appeal with the IPC?
- How do I request access to my medical records?
- My health care provider denied my written access request for a copy of my personal health information. How do I file an access complaint?
- How do I request my records from a child and family service provider?
- I was denied access to my records by a child and family service provider. How do I file an access complaint?
Protection of privacy
- A government institution has improperly collected, used and/or disclosed (shared) my personal information. How do I file a privacy complaint?
- My health care provider has improperly collected, used and/or disclosed (shared) my personal health information. How do I file a health privacy complaint?
- A child and family service provider has improperly collected, used and/or disclosed (shared) my personal information. How do I file a privacy complaint?
- My organization has experienced a privacy breach. How do I report a breach to the IPC?
Contact us
If you can’t find the information you’re looking for, please contact the IPC Public Contacts team by telephone or by e-mail or via our online request form.
Please note that we receive a high volume of information requests. We are working to address your request as quickly as we can.
Review our Public Code of Conduct
Online information request form
Use this simple online form to ask the IPC questions or request information about our office.