The complainant sought access under Part X of the Act for his “entire family file” with the Children’s Aid Society of Toronto (the service provider). The complainant was granted access, in part, to the responsive records but was denied access to information the service provider says relates to other individuals.
In this decision, the adjudicator orders the service provider to grant the complainant full access to three records she finds are dedicated primarily to the provision of a service to the complainant. The adjudicator also orders the service provider to grant the complainant greater access to the complainant’s personal information which can reasonably be severed from other information in records not dedicated primarily to the provision of service to him. The adjudicator upholds the service provider’s decision to deny the complainant access under the Act to the remaining withheld information.