PHIPA DECISION 214

The complainant made an access request to a health information custodian under the Personal Health Information Protection Act (the Act) for his entire patient file. After reviewing the records provided by the custodian, he made a complaint to the IPC on the basis that further responsive records exist, raising the issue of reasonable search. In this decision, the adjudicator finds that the complainant has established that further records may exist and that the custodian did not provide sufficient evidence that the search for records was reasonable. She orders the custodian to conduct a further search for responsive records and to provide a written explanation to the complainant regarding the results of the search.