This decision concerns a complainant’s request under Part X of the Child, Youth and Family Services Act, 2017 (the Act) for records about a family member. It considers the right of access in Part X to records of an individual’s personal information that relate to the provision of a service to the individual. It also considers the potential relevance of sections of Part X that permit or require the disclosure of personal information in some circumstances.
In this decision, the adjudicator finds that the complainant does not have a right of access to personal information of his family member under the Act, because he is neither the individual to whom the personal information relates, nor an authorized substitute decision-maker for that individual. She also finds that the service provider properly exercised its discretion under a potentially applicable section of the Act that permits disclosure in some circumstances. In the result, she upholds the service provider’s refusal of the complainant’s request for his family member’s personal information. She also upholds the service provider’s search for other records within its custody or control about the complainant and other family members. She dismisses the complaint.