PHIPA DECISION 262

An individual asked the appointed guardian of her late doctor’s medical records (the custodian) for access to her complete medical records. While the custodian originally claimed he found the individual’s medical records, he later said he did not find any. In PHIPA Decision 256, the adjudicator found the custodian did not conduct a reasonable search for the complainant’s medical records and orders him to conduct another search. The custodian conducted another search and did not find any additional records. In this final decision, the adjudicator finds the custodian did not conduct a reasonable search for records but finds no useful purpose in ordering another search. She dismisses the complaint.