Remote learning and student privacy

Schools and school boards are using digital communication tools and cloud-based collaboration services, which have increased their reliance on third party service providers.

Unlike in-person learning, these technology solutions can record text and video images and log device and user activities. Schools and school boards are accountable for the operation and use of these online tools and services and the actions of the service providers.

They are obligated to ensure that service providers do not collect, use, or disclose students’ personal information improperly.

We recommend that schools and school boards:

• ensure due diligence when purchasing and integrating online tools and services into operations
• establish strong contract terms to govern the service and handling of personal information
• control access to any platforms and services and personal information
• standardize configuration and settings and keep the software updated
• provide teachers with adequate training on all platforms, and
• have appropriate safeguards in place to ensure privacy, security and prevent breaches

Here are some best practices for children, guardians, and parents to follow:

• use online learning platforms in a private and distraction-free environment
• use headsets at all times
• blur backgrounds
• enable the option to show or hide students’ faces
• limit the ability to record video sessions

Teachers and staff should also undergo regular and ongoing privacy and security training. They must also notify students, parents, and guardians that the service may collect personal information and explain how it will be used and disclosed.