How can the Office of the Information and Privacy Commissioner help me?

Our office makes sure that children’s aid societies, Indigenous child and family well-being agencies, group homes, and other service providers follow the rules they’re supposed to, to protect and provide access to your personal information.

You can file a complaint with the IPC if:

• A service provider denies your access or correction request.
• A service provider does not respond to you within the timeline they’re supposed to.
• Your information has been lost, stolen, shared, or viewed by others when it shouldn’t be.
• You think your service provider is not meeting their responsibilities regarding the collection, use or disclosure of your personal information under Part X of the Child, Youth and Family Services Act (CYFSA).
• You believe someone has or is about to break the law regarding the collection, use or disclosure of your personal information under Part X of the CYFSA.

You can also contact us by phone, email, or mail if you have any questions.