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IPC Twitter Policy

The Information and Privacy Commissioner of Ontario (IPC) is an independent officer of the Legislature whose mandate is to oversee compliance with public sector access and privacy legislation and health sector privacy legislation in the province of Ontario.

The IPC uses Twitter, a free messaging service, as one tool in its efforts to communicate to Ontarians (and others) interested in privacy, access and related issues.

The IPC’s Twitter account (@IPCinfoprivacy) is managed by its Communications team on behalf of colleagues across the IPC.


Content


The IPC will do its best to deliver tweets that are relevant to those interested in privacy, access and related issues, in a direct, realistic and engaging voice.

Content includes (but is not limited to):

  • Links to news releases, discussion papers, reports, newsletters, blog posts, presentations, and other approved, publicly available IPC material.
  • Links to relevant information produced and published elsewhere (media outlets, other commissioners, researchers, and others). This can include videos, blog posts and tweets that are repeated from other Twitter users (“retweets”).
  • Interesting facts, quotes or videos related to privacy and access.


Twitter as a source of official policy

Tweets and retweets should not be considered in any way binding or as an authoritative source of law, policy or guidance from the IPC. Further, the decision of the IPC to tweet or retweet should not be taken as an endorsement of any kind.

Any expression of the IPC’s official position will be communicated through traditional channels such as official publications (online and off), statements to the media and the IPC’s website – www.ipc.on.ca.


Official Languages

Tweets are composed and delivered in both official languages, although links may not always be available in both languages. If a tweet is meant to highlight a link to content found elsewhere on the Web, the tweet will be sent in the language of the content it links to. Similarly, a retweet will only be delivered in the language of the original author.


Following

The IPC’s decision to follow a particular Twitter user does not imply endorsement of any kind. The IPC follows accounts on Twitter that it believes may be relevant to its mandate. This could include following the Twitter accounts of companies and other commercial enterprises (and/or their employees) who comment on privacy or access issues.


Followers

Similarly, the appearance of a Twitter user as a follower of the IPC account does not imply endorsement of any kind. The IPC will only take steps to remove or block a follower when that follower is a bot or tweets offensive material.


Availability

We commit to updating and monitoring our Twitter account during regular office hours: 9 a.m. – 5 p.m., EST, Monday to Friday. We accept no responsibility for lack of service.


@Replies and Direct Messages

We will read all @replies and Direct Messages sent to us and, when possible, will respond to them in their language of origin.


Complaints, Media Requests and Personal Issues


Complaints under Ontario public sector access and privacy legislation and health sector privacy legislation will not be accepted through Twitter. Any complaints must be mailed to the IPC using the appropriate complaint form available on the IPC website:

  • For Privacy complaints, please click here.
  • For Access complaints under PHIPA, please click here.
  • For information on Appeals under FIPPA/MFIPPA, please click here.

We encourage you to follow traditional contact channels to make a media request, or seek additional information from the IPC.

Tweets or retweets addressed to the IPC which contain comments upon the work or professional duties of individual IPC employees will not be acknowledged.


Other IPC Staff Tweeting

Some IPC staff tweet under their own names or pseudonyms. Despite their professional affiliation with the IPC, their tweets or retweets do not represent the official position of the IPC, and should be considered the product of each individual as a private citizen.


Ongoing Investigations, Reviews or Inquiries


Twitter will not be used to update the public on the status of ongoing investigations, reviews or inquiries.

If you have questions about this policy, please contact info@ipc.on.ca.

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