If you think that your personal information has been improperly collected, used, or disclosed by a public institution, child and family service provider, or by a health sector organization or practitioner, you have the right to file a complaint with our office.
You can also file a complaint with our office if you request access to or correction of your personal information and your request is denied.
Call, write, or visit the organization directly and tell them your concerns. In most cases, the organization will be able to work with you to resolve the issue. If you are not satisfied with the response, you can file a complaint with our office.
The IPC can help you resolve the problem with the institution or service provider. If, after reviewing the complaint, the IPC decides to process a complaint and then establishes that the organization did not comply with Ontario’s access and privacy laws, we can make recommendations to the institution to prevent it from happening again.
With limited exceptions, the IPC does not have the power, under Ontario’s provincial and municipal privacy laws, to make an order against an institution related to a privacy complaint. It cannot issue fines, award damages or require that an institution discipline its staff members.
When investigating a complaint under Ontario’s child, youth and family services law, and health privacy law, the IPC has the power to issue orders, or “decisions.” IPC decisions are binding and require organizations to take certain actions to comply with the law.
You can either fill out and submit our online form, or print the form and send it to our office. The IPC Registrar will open a complaint file and assign an analyst to look into your complaint.
Forms should be sent to:
Registrar
Information and Privacy Commissioner of Ontario
2 Bloor Street East,
Suite 1400
Toronto, ON M4W 1A8
To appoint another person to act on your behalf during the complaint process, fill out the form Authorization to Act as an Agent for Privacy Complaint. You can attach it to the online form or include it when you mail your complaint form.
You do not need a form if a lawyer is representing you. However, you do not need a lawyer to proceed with your complaint.
What do I do if a private company is mishandling my personal information?
If you have privacy concerns regarding information held by the federal government or private sector institutions, please contact the office of the Federal Privacy Commissioner.